Terms of Service

1. Authority to Publish

By submitting content you confirm that:

• You are authorised to act on behalf of the business, organisation or event organiser.
• All information submitted is accurate to the best of your knowledge.
• You will keep your content up to date, including contact details, opening times, prices, event dates and website links where applicable.

2. Your Content

You retain ownership of any text, photographs, logos and other content you upload.

To enable us to effectively promote your listing, you grant My Town Rocks Limited a non-exclusive, worldwide, royalty-free licence to:

• publish your content on any My Town Rocks website or app
• include your content within search results and directory listings
• feature your content within newsletters, social media, promotional campaigns and marketing materials
• resize, crop or make minor formatting changes to images and text where necessary for publication
• use your business name, logo and listing information when promoting the My Town Rocks network

This licence continues until your content is removed from our platforms.

3. Images and Copyright

You are responsible for ensuring you have permission to upload every image, logo and piece of content submitted.

You confirm that:

• you own the copyright or have permission from the copyright owner
• any identifiable people shown have given appropriate permission where required
• your content does not infringe any copyright, trademark or other intellectual property rights
• you have a lawful basis and any permissions needed to publish information or images that identify people, including children

Do not submit confidential or sensitive personal information about children, families or beneficiaries. Tell us promptly if a rights holder raises a concern or a permission needed for publication is withdrawn.

My Town Rocks Limited accepts no liability for copyright infringement resulting from content submitted by advertisers.

4. Content Standards

All published content must be:

• truthful and accurate
• family-friendly
• suitable for a public audience
• relevant to the business, event or organisation being advertised
• compliant with UK advertising, consumer protection and trading laws

Content must not:

• contain misleading or false information
• promote illegal activity
• include offensive, discriminatory or abusive language
• contain hate speech or harassment
• include sexually explicit or inappropriate material
• infringe another person's rights
• include malicious links or harmful software
• impersonate another organisation or individual

5. Events and Activities

If you publish an event or activity, you are responsible for ensuring:

• dates, times and locations are correct
• pricing is accurate
• booking information is up to date
• any age restrictions, accessibility information or important requirements are clearly stated
• any cancellations or significant changes are updated promptly

My Town Rocks cannot guarantee attendance or ticket sales.

6. Paid Listings

Paid advertising provides additional visibility and promotional opportunities as described at the time of purchase.

Unless otherwise agreed:

• fees are payable in advance
• advertising fees are non-refundable once a campaign or listing has gone live
• failure to pay may result in suspension or removal of paid features
• expiry dates apply to paid packages unless renewed

7. Free Community Listings

Approved charities, community groups, schools, not-for-profit organisations and voluntary groups may be eligible for discounted listings under Community Rocks. Eligibility is determined solely by My Town Rocks, and the Community Rocks Terms on this page apply to every discounted listing.

8. Editorial Rights

To maintain quality across the network, My Town Rocks may:

• correct spelling, punctuation and grammar
• adjust formatting
• crop or resize images
• amend titles for consistency or search performance
• optimise your listing's text, images and page settings (such as search titles, descriptions and image alt text) so it performs well in search and loads quickly
• request additional information before publication

We will never deliberately change the meaning of your content.

9. Removal of Content

We reserve the right to refuse, suspend, edit or remove any listing without notice where it:

• breaches these terms
• receives legal complaints
• contains inaccurate information
• presents a safeguarding concern
• damages the reputation of My Town Rocks or its users

Where practical, we will explain why a listing has been removed and offer the opportunity to resolve the issue.

10. Disclaimer

While we make every effort to ensure listings remain accurate, My Town Rocks does not guarantee that information published by advertisers is complete, accurate or up to date.

Users should always check details directly with the organiser before travelling or making a booking.

11. Limitation of Liability

My Town Rocks Limited is not responsible for:

• cancelled events
• changes to advertised offers
• pricing errors supplied by advertisers
• disputes between advertisers and customers
• losses arising from reliance on published content

To the extent permitted by law, our total liability arising from a listing or advertising package is limited to the amount you paid us for it. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything that cannot lawfully be excluded or limited.

12. Changes to These Terms

We may update these Publishing Terms from time to time.

The latest version will always apply to new and existing listings and will be published on the My Town Rocks website.

13. Contact

If you have any questions about these terms or your listing, please contact the My Town Rocks team through the contact details provided on your local My Town Rocks website.

1. Eligibility

Community Rocks is intended for organisations whose listings are non-commercial, for example:

• registered charities and charitable incorporated organisations
• schools, colleges and their parent–teacher associations
• not-for-profit community groups, clubs and voluntary organisations
• places of worship, town and parish councils, and similar community bodies

We decide who is eligible. We may accept or reject an application for any reason and are not required to give one. We may ask for evidence of your organisation’s status, such as a charity or company registration number, a constitution or a letter from a governing body, before or after approval.

Businesses, sole traders and commercial ventures are not eligible, even where some profits go to good causes. A business that supports a community organisation cannot use that organisation’s discount for its own listings. Do not describe your organisation as a registered charity unless it is entitled to that description.

Approval applies to the organisation named in the application and cannot be transferred to another organisation. Tell us promptly if your organisation’s purpose, status or activities change in a way that could affect eligibility. Applying, or being approved, does not guarantee that any listing will be published.

2. What the discount covers

The discount applies only to listings that promote your organisation’s own non-commercial activities.

One rate applies to your organisation across every My Town Rocks site. It applies to the listing price and to renewals of a discounted listing for as long as your organisation remains on the scheme. It does not apply to separate promotional products such as featured positions, newsletter placements or social media coverage unless we expressly agree that it does. The amount payable, if any, is shown before you commit.

Listings that normally qualify include:

• your organisation’s own events, services, appeals and news
• fundraising and ticketed events where the proceeds clearly go to a charitable or community cause
• free or low-cost community activities
• events that mention a sponsor in passing, for example “sponsored by” or a sponsor’s logo, where the listing is still about your activity rather than the sponsor

Listings that do not qualify include:

• promotion of a business, product or paid service, including on behalf of a sponsor
• events run by, or mainly for the benefit of, a commercial operator, even if hosted by or in aid of your organisation
• listings that are mainly advertising for a third party
• content that does not meet the Content Standards in our Publishing Terms

We judge whether an individual listing qualifies. Even if your organisation has been approved, we may decide that a particular listing does not qualify, in which case the standard price applies to that listing before it is published or continues to be published.

Where a listing falls between the two, for example it promotes a business or a paid service but the proceeds clearly go to a good cause, we may at our discretion offer a reduced discount for that listing instead of your full Community Rocks rate. Any such offer applies to that listing only.

Our decision on a listing does not affect your organisation’s approved rate for other listings unless we say so.

3. HQ and your local site

My Town Rocks head office decides applications and sets, changes and withdraws each organisation’s rate. The team running each local My Town Rocks site keeps editorial control of the listings on that site: they may decline to publish a listing, and they may decide that an individual listing does not qualify for the discount. Section 2 then applies to that listing, or section 7 if it has already been paid for at the discounted rate.

Questions about your application, your rate or your place on the scheme go to head office. Questions about a particular listing go to the team for the site it appears on.

4. Your commitments

When you apply you choose how your organisation will support My Town Rocks in return for the discount, for example linking to us from your website, sharing us on social media, featuring us in your newsletter, or sending our newsletter to your parents or members.

Your commitments form part of your application and we rely on them when we set your rate. You are not expected to use a channel your organisation does not have unless you have agreed to use it. You agree to:

• put each commitment into effect within 30 days of approval, and keep it going for as long as you are on the scheme
• provide evidence of a commitment when we ask for it, for example a link, screenshot or copy of a newsletter
• tell us if you can no longer keep a commitment

If a commitment is not kept we may reduce your rate, remove your organisation from the scheme, or ask you to make good the commitment before any further discounted listing is published.

Anything you publish about My Town Rocks under a commitment must be accurate and, where advertising rules require it, must make clear that it is part of an arrangement with us.

Being on Community Rocks does not mean that My Town Rocks endorses your organisation or vouches for the safety or quality of its activities, and you must not present it that way.

5. Your declaration each time you publish

Each time you publish a listing at the Community Rocks rate you must tick the declaration confirming that:

• your organisation still meets the eligibility criteria in section 1
• the listing promotes your organisation’s own non-commercial activities as described in section 2
• the information you gave in your application is still accurate

The declaration is made for that listing only. Making an inaccurate declaration is a serious breach of these terms.

6. Changing, suspending or withdrawing the discount

We may at any time, at our discretion, change your rate, suspend it, or remove your organisation from Community Rocks. Reasons we might do this include, but are not limited to:

• your organisation no longer meets the eligibility criteria
• a commitment has not been kept
• an inaccurate declaration or application
• a listing or your organisation’s conduct falls below the standards we expect, or may harm the reputation of My Town Rocks, its sites or its users
• a change to the scheme itself, including closing it

We will tell you by email when your rate changes or is withdrawn, and where we can we will give a brief reason. Our decision is final, although we may consider anything you send us in reply.

If your organisation is removed from the scheme, listings that are already paid for at the discounted rate stay live until the end of their current paid period. Any renewal or new listing after removal is charged at the standard price. Where removal is because of an inaccurate declaration, an inaccurate application, or abuse of the scheme, we may instead remove the discounted listings immediately.

7. If a discounted listing should not have qualified

We will not ask you to pay the difference for a listing already published at the Community Rocks rate simply because we change our mind about it.

We may ask you to pay the difference between the discounted price and the standard price, or refund the discounted payment and take the listing down, where:

• the listing did not meet section 2 when it was published
• the declaration made for it, or your application, was inaccurate
• the scheme has been abused

Where we do this we will tell you by email and give a brief reason. In any other case a listing you have already paid for stays live at the price you paid until the end of its current paid period.

8. General

• Community Rocks may be changed or closed at any time. The version of these terms shown at the time you make your declaration is the version that applies to that listing.
• Our Publishing Terms, including the Content Standards, Editorial Rights and Removal of Content sections, apply to every listing whether or not a discount is applied.
• These terms are governed by the law of England and Wales.
• Questions about Community Rocks: hello@mytownrocks.co.uk.